1. Information we collect

• Personal identification: When you book a stay, place a food order, create an account, or check in, we may collect your full name, phone number, email address, and government-issued ID details as required for guest registration.
• Account and sign-in data: If you sign in with Google or phone OTP, we receive the account details needed to authenticate you (such as name, email, and phone number).
• Booking and payment details: Information related to your stay dates, room preferences, dining orders, and payment transactions processed through Razorpay.
• Dietary and special requests: With your consent, we may collect allergy notes or special requests to support a safe dining and hospitality experience.
• Technical data: Session cookies keep you signed in for up to 15 days. Consent cookies remember your cookie preference.

2. How we use your information

• To process bookings and orders: We use your details to manage reservations, facilitate check-in, complete food orders, and deliver the services you request.
• Communication: To send booking or order confirmations, respond to enquiries, and share important stay-related updates.
• Legal compliance: To comply with applicable laws and regulations, including mandatory guest record requirements in the Hazaribagh jurisdiction.
• Improving services: To understand guest needs, personalize your experience, and improve our website and hospitality services.

3. Data sharing and disclosure

• Service providers: We do not sell your personal data. We may share necessary information with trusted third parties solely to provide our services — for example Razorpay for payments, Google for Sign-In, and our kitchen POS partner for fulfilling food orders.
• Legal requirements: We may disclose information if required by law, court order, or governmental authority.

4. Data security

We implement appropriate technical and organizational measures to protect personal information from unauthorized access, alteration, disclosure, or destruction. Guest records and digital data are accessed only by authorized personnel for legitimate operational purposes.

5. Your rights

You may request access to the personal data we hold about you and ask for corrections if the information is inaccurate. You may also withdraw cookie consent where applicable and manage account details from your guest profile when signed in.

6. Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

7. Contact us

For questions about this Privacy Policy or our data practices, please contact us:

• Phone: +91 99426 31802
• Email: abthmanagement@gmail.com
• Address: Canary Hill Rd, Hirabaug, Hazaribagh, Jharkhand 825301

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